Name: Westley P.
Title: Network Engineer
Office: Milwaukee
How long have you worked at Tushaus? 5 Years
Why did you decide to work at Tushaus? Everyone I met was friendly and I love working with computers.
What do you like best about working at Tushaus? I like the people that I work with and learning something new every day.
What’s interesting about your role within Tushaus? Working at Tushaus gives me the ability to work with technology that I wouldn’t be able to on my own.
What’s the most significant contribution you’ve made to Tushaus to improve our customers’ satisfaction? Building relationships and communicating with customers.
What accomplishment have you made at work that you are most proud of? Returning back to Tushaus after pursuing other opportunities.
Name: Marc H.
Title: Associate Network Engineer
Office: Milwaukee
Why did you decide to work at Tushaus? I actually worked for Third Millennium Design originally and that company was acquired by Tushaus. I really have enjoyed the transition to a large company with more resources. Everyone here made our team feel welcome and I wouldn’t have wanted it any other way.
What do you like best about working at Tushaus? I personally think the best thing about working at Tushaus is how empowered I feel to do my job. The managers and co-workers here really trust and value opinions and give us space to do what needs to be done to resolve issues. There is a lot of freedom to think outside the box and do what is required without going through lots of channels to get said work, done. Customers really appreciate our ability to jump right in and get our hands dirty. Having your co-workers look to you for knowledge and respecting your opinions really gives you a sense of purpose, which I think is crucial to job satisfaction.
What’s interesting about your role within Tushaus? Telling people that you work on a Help Desk always conjures images of password re-setting and changing keyboards and mice, but that is a very small part what we do. The Help Desk is made up of engineers that can help in a variety of situations including resolving issues remotely that would normally require sending someone to a customer’s site. We really help to administrate on a variety of levels, from delegating customer issues, to resolving issues remotely, to lifting heavy things. We have an equal hand in serving internal and external customers and strive to help in any way we can.
What’s the most significant contribution you’ve made to Tushaus to improve our customers’ satisfaction?
I think the most significant contribution I have made is transitioning Third Millennium Design into a Tushaus team. There were lots of late nights cleaning, moving, creating and tweaking processes, meeting and resolving issues, all in the effort to make Tushaus a better, stronger company. I look at where the Apple team started and where it is and how much better we service our customers.
What accomplishment have you made at work that you are most proud of? I don’t think there is one thing that I have done that stands out. I really take pride in solving problems and taking care of our customers. Every time I see a customer in need and can turn a negative situation into a positive one, that is what I am most proud of.
Name: Ned S.
Title: Senior Account Manager
Office: Milwaukee
How long have you worked at Tushaus? 12 years
Why did you decide to work at Tushaus? I knew Gregg Tushaus when working at my other company and liked what I saw in terms of what he was doing with Tushaus Computer Services.
What do you like best about working at Tushaus? The people and the freedom to practice my profession as I see fit.
What’s interesting about your role within Tushaus? Technology in general.
What’s the most significant contribution you’ve made to Tushaus to improve our customers’ satisfaction? Relationship building and maintenance.
What accomplishment have you made at work that you are most proud of? A large Cisco Unified Communications sales at a local law firm.
Name: Grant W., PMP
Title: Project Leader
Office: Milwaukee
How long have you worked at Tushaus? I’ve worked at Tushaus for over a year.